What are the responsibilities and job description for the Longleaf FOH Lead position at Cooperation Fund?
Description
Floor Supervisor is responsible for providing support to the FOH and Restaurant Manager. He/she works to ensure smooth service, customer satisfaction and FOH staff performance.
General Responsibilities
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
Atlanta Botanical Garden Core Values
Floor Supervisor is responsible for providing support to the FOH and Restaurant Manager. He/she works to ensure smooth service, customer satisfaction and FOH staff performance.
General Responsibilities
- Ensure restaurant and venue are fully prepared and organized for daily operation
- Greet customers, addressing their needs and ensuring a positive dining experience
- Escalate customer concerns to FOH manager for resolution
- Maintains a clean and organized dining area, managing flow of traffic and ensuring smooth service during peak hours
- Provide on-the-floor support for the duration of a service shift, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces
- Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
- May work as server, server assistant, host or Café staff for call outs and/or during peak service times
- Prior supervisory or lead experience in high-volume, fast paced restaurants or similar environment preferred
- Exceptional customer service and hospitality skills
- Strong organizational skills, attention to detail, and work ethic
- Excellent interpersonal skills; able to work both as a team and independently
- Ability to take direction, and communicate effectively and professionally
- Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift up to 50 lbs.
- Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly, and necessary operational tasks are being completed in a timely manner
- Ability to work a flexible schedule including days, nights, weekends and holidays
- Technical Skills: Microsoft Windows proficient
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
Atlanta Botanical Garden Core Values
- Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
- Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
- Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
- Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
- Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard
