What are the responsibilities and job description for the Customer Service Representative position at Cooperative Home Care Associates?
Bilingual (Spanish) Customer Service Representative
Location : Bronx, NY
Status : Full-Time -35 Hours Per Week
Salary : $19.00 Per hour
CHCA is seeking an experienced Bilingual Customer Service Representative, with exceptional customer service skills and call center background professional who is enthusiastic and motivated to join our team.
Responsibilities :
As a Customer Service Representative, you will :
- Answer all incoming calls promptly and professionally, ensuring accurate responses.
- Assess and troubleshoot callers’ needs, transferring calls to appropriate staff as needed.
- Welcome and assist visitors, referring them to the appropriate personnel.
- Initiate intake applications for the Workforce Development Department.
- Manage and distribute incoming mail and faxes.
- Prepare and process Personnel Action Forms (PAFs) for paraprofessional staff.
- Coordinate room reservations and food orders for company activities and meetings.
- Maintain authorizations for check pick-up and oversee check distributions.
- Distribute notices and other miscellaneous documents.
- Support multiple departments when required.
- Demonstrate eagerness to assist customers and a commitment to providing high-quality service.
Required Qualifications
About CHCA
Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.
Our Benefits
CHCA offers an attractive compensation package which includes, medical, dental, vision and company paid life insurance, paid time off, flexible spending accounts, commuter benefits program, long term disability, and 401K benefits as well as an excellent working environment that values diversity and growth.
Equal Opportunity Employer :
At CHCA, we are proud to be an equal opportunity employer committed to fostering a workplace that celebrates diversity, equity, and inclusion. We embrace individuals from all backgrounds and experiences, ensuring that everyone feels valued and empowered to contribute to our mission. We do not discriminate based on race, color, religion, national origin, ancestry, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, veteran status, disability, or any other legally protected characteristic. CHCA is dedicated to creating an inclusive environment where employees thrive, grow, and succeed together.
Salary : $19
