What are the responsibilities and job description for the Project/Field Technician position at COOPERATIVE SYSTEMS LLC?

Job Description

Description :

Position Title : Project / Field Technician

Location : Windsor, CT & Boston, MA

Reports To : Director of Engineering

About Us :

At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.

Key Responsibilities :

Follow direction of project manager and project engineers.
Install / configure workstations, laptops, network equipment, servers, storage, and other peripherals.
Analyze customer needs and engineer solutions to meet those needs within Cooperative Systems technology standards.
Coordinate and implement simple projects.
Provide input on hardware and software requirements to meet customer needs.
Determine project labor estimates.
Ensure projects are delivered successfully, on-time, and within budget.
Assist with onboarding projects for new customers or new service delivery to existing customers.
Ensure successful knowledge transfer of projects and environments to technical team to ensure efficient ongoing support
Occasionally serve as an escalation point for solving technical problems and issues.
Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
Communicate with customers as required : keeping them informed of project progress, impending changes or agreed outages.
Draft and maintain documentation of technical processes for internal and external use.
Exercises independent judgment in the interest of the company as a substantial part of the workday.
Obtain company assigned training and certifications to further goals of self and the company.
Provide ideas / insights as to new products or services that the company can offer its clients.
Perform after-hours customer support and project delivery as required.
Meet (at a minimum) company Service Level Agreements.
Perform other duties as assigned.

Requirements :

Preferred Qualifications :

Education & Experience :

Basic knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.

Intermediate knowledge of Office 365 (Teams, Exchange Online, AzureAD, SharePoint Online, OneDrive, etc.). Previous migration experience preferred.

Expert knowledge of workstation deployment and imaging techniques.

Professional IT Certifications, such as : Microsoft MCP, CompTIA A , Net , Security .

Basic understanding of network topologies and concepts.

Associate’s degree or equivalent combination of related education and experience.

Minimum of 2 years’ experience in information technology (prior managed services / IT consulting experience a plus).

Skills & Abilities :

Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.

Take ownership and follow-through on responsibilities.

Ability to quickly analyze a situation and follow a systematic approach to problem resolution.

Ability to manage time and multiple tasks / priorities.

Ability to learn new procedures and concepts and apply them quickly and effectively.

Strong alignment with Cooperative Systems’ core values. (Personable, Adaptable, Accountable, Dedicated to Success)

Attention to detail, clear and concise writing skills.

Cooperation, trust and teamwork skills.

Effectively use internal and external support resources and options.

Self-motivated with the ability to work in a fast-moving environment.

Ability to lift up to 50 pounds.

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