What are the responsibilities and job description for the Security Technician position at COOPERATIVE SYSTEMS LLC?
Job Description
Job Description
Description :
Position Title : Security Technician
Location : Windsor, CT
Reports To : Datacenter and Infrastructure Manager
About Us :
At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.
Key Responsibilities :
- Assist in deployment and administration of IT security platforms including, but not limited to, Anti-Virus, Anti-Malware, EDR, DNS Filtering, SIEM Monitoring, DLP, Patch Management, and Encryption.
- Assist in performing security and vulnerability assessments for customer environments.
- Respond to, and remediate, security alerts generated from monitoring systems in a timely manner.
- Recommend, manage, and perform security awareness training for customers.
- Maintain awareness and knowledge of industry regulations such as HIPAA, GLBA, PCI, etc, ensuring security solutions meet or exceed regulatory requirements.
- Provide input on security policies, standards, and procedures.
- Assist in maintaining the design and integrity of customer systems
- Occasionally serve as escalation point for customer support requests
- Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
- Perform administrative duties including, but not limited to, logging hours, maintaining customer documentation, and using company-approved data entry system.
- Communicate with customers as required : keeping them informed of incident progress, notifying them of impending changes or outages
- Draft and maintain documentation of processes for internal and external use
- Obtain training and certifications to further goals of self and the company.
- Provide ideas / insights as to new products or services that the company can offer its clients.
- Exercises independent judgment in the interest of the company as a substantial part of the workday
- Perform after-hours customer support as required.
- Meet (at a minimum) company Service Level Agreements.
- Perform other duties as assigned.
Requirements :
Preferred Qualifications :
Education & Experience :
Skills & Abilities :
