What are the responsibilities and job description for the Systems Engineer - Level I position at COOPERATIVE SYSTEMS LLC?
Job Description
Job Description
Description :
- Maintain the infrastructure and integrity of customers’ systems
- Serve as a resource on technical projects
- Serve as escalation point for solving technical problems and issues
- Exercises independent judgment in the interest of the company as a substantial part of the work day
- Analyze customer needs and implement solutions to meet those needs while understanding customer constraints
- Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
- Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
- Communicate with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Exercises independent judgment in the interest of the company as a substantial part of the work day
- Provide input on technical processes for internal and external use
- Obtain training and certifications to further goals of self and the company.
- Provide ideas / insights as to new products or services that the company can offer its clients.
- Perform after hours customer support as required.
- Meet (at a minimum) company Service Level Agreements.
- Perform other duties as assigned.
Education and experience
Personal skills / attributes
Requirements :
