What are the responsibilities and job description for the Sales Administrator position at Cooperative Systems?
Description
At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.
Position Overview
At Cooperative Systems we attribute much of our success to the strength of our sales & marketing team. This individual will contribute to existing sales & marketing programs, while assisting with the development of new initiatives aligned with company and client goals. The Sales Admin must be an organized multitasker able to handle many diverse projects at once, while meeting tight deadlines.
Key Responsibilities
Preferred Qualifications
Education & Experience
At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.
Position Overview
At Cooperative Systems we attribute much of our success to the strength of our sales & marketing team. This individual will contribute to existing sales & marketing programs, while assisting with the development of new initiatives aligned with company and client goals. The Sales Admin must be an organized multitasker able to handle many diverse projects at once, while meeting tight deadlines.
Key Responsibilities
- Support Account Management and Solutions Engineering team with the creation of Quotes/Proposals, including integration with ConnectWise.
- Assist Sales Team and Account Management Team as necessary with Technology Optimization Roadmap (TOR) discovery, presentation & proposal preparation.
- Assist Account Managers with Strategic Business Review (SBR) preparations. Continual development of SBR tools & process. Work with the manager to ensure accurate scheduling and tracking of SBRs.
- Work with the manager to ensure the accuracy of commission points recorded for all Account Managers.
- Assist with logistics, planning, and execution of Company events, seminars, webinars, etc.
- Assist the manager with periodic updates and administration of the Client Portal.
- Administer regular Customer Satisfaction Surveys.
- Stay current with emerging technologies especially as they apply to the company's clientele, and update job knowledge by participating in educational opportunities.
- Provide ideas/insights as to new processes & procedures that could benefit the Company and Clients.
Preferred Qualifications
Education & Experience
- Minimum of 2 years in Customer Service, Business Development, or other relevant or related field preferably within the IT Industry.
- Excellent computer skills that include a working knowledge of relevant Microsoft products.
- Familiarity with customer relationship management (CRM) tools.
- Associate’s degree or equivalent combination of education and experience.
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, be appropriately assertive, provide information, and collaborate with others in a positive way.
- Take ownership of, and follow-through on responsibilities and assignments.
- Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
- Ability to manage time and multiple tasks/priorities.
- Ability to learn new procedures and concepts and apply them quickly and effectively.
- Attention to detail, clear and concise writing skills.
