What are the responsibilities and job description for the Security Engineer position at Cooperative Systems?
Description
Position Title: Security Engineer
Location: Windsor, CT
Reports To: Datacenter and Infrastructure Manager
About Us
At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.
Key Responsibilities
Preferred Qualifications:
Education & Experience
Position Title: Security Engineer
Location: Windsor, CT
Reports To: Datacenter and Infrastructure Manager
About Us
At Cooperative Systems (CoopSys), it's our mission to assist you in achieving your business goals through exceptional customer service and support, tailored and cost-effective solutions, and a consultative approach to your unique business needs. You’ll find in us the strategic IT partner you’ve been searching for.
Key Responsibilities
- Recommend, install, manage and report on customer facing IT security solutions including, but not limited to, Anti-Virus, Anti-Malware, DNS Filtering, SIEM Monitoring, DLP, Patch Management, and Encryption.
- Perform security and vulnerability assessments for customer environments.
- Respond to, and remediate, security alerts generated from monitoring systems in a timely manner.
- Recommend, manage, and perform security awareness training for customers.
- Maintain awareness and knowledge of industry regulations such as HIPAA, GLBA, PCI, etc., ensuring security solutions meet or exceed regulatory requirements.
- Develop, review, and recommend security policies, standards, and procedures.
- Assist in maintaining the design and integrity of customer systems
- Occasionally serve as escalation point for customer support requests
- Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
- Perform administrative duties including, but not limited to, logging hours, maintaining customer documentation, and using company-approved data entry system.
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages
- Draft and maintain documentation of processes for internal and external use
- Obtain training and certifications to further goals of self and the company.
- Provide ideas/insights as to new products or services that the company can offer its clients.
- Exercises independent judgment in the interest of the company as a substantial part of the workday
- Perform after-hours customer support as required.
- Meet (at a minimum) company Service Level Agreements.
- Perform other duties as assigned.
Preferred Qualifications:
Education & Experience
- CISSP Preferred
- CompTIA Security Preferred
- CEH Preferred
- Minimum 2-3 years of experience in IT engineering and support or infrastructure administration (routing, switching, and wireless)
- 1-2 years of experience in IT Security
- Microsoft MCP, MCSE, Cisco CCNA, or VMware VCP.
- High school diploma or equivalent
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
- Take ownership and follow-through on responsibilities
- Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
- Ability to manage time and multiple tasks/priorities.
- Ability to learn new procedures and concepts and apply them quickly and effectively.
- Adaptable and flexible
- Attention to detail, clear and concise writing skills.
- Cooperation, trust and teamwork skills.
- Effectively use internal and external support resources and options.
- Self-motivated with the ability to work in a fast-moving environment
- Ability to lift up to 50 pounds
