What are the responsibilities and job description for the Cooperstown - Host or Hostess position at Cooperstown All Star Village?
Salary Range:15.50 (USD) Hourly
Summary:
We are looking for a Host or Hostess to join our team at Cooperstown All Star Village and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a tipped position.
Ultimately, you will ensure we provide excellent customer service and a pleasant dining experience for our guests.
Responsibilities:
- Welcome guests to the venue.
- Provide accurate wait times and monitor waiting lists.
- Manage reservations.
- Escort customers to assigned dining or bar areas.
- Provide menus and announce waiter/waitresss name.
- Greet customers upon their departure.
- Coordinate with wait staff about available seating options.
- Maintain a clean reception area.
- Cater to guests who require extra attention.
- Answer incoming calls and address customers queries.
- Assist wait staff as needed.
Qualifications:
Required:
- High School Diploma/GED.
- Excellent communication skills (via phone and in-person).
- Excellent customer service skills.
- Understanding of restaurant etiquette.
- Ability to work during the day or evening as determined by supervisor.
- Work flexible schedule based on the needs of the business.
- Ability to multitask.
- Ability to work in a team environment.
- Strong work ethic and positive team attitude.
Preferred:
- Hospitality Certification.
- Previous work experience as a host/hostess or waiter/waitress.
- 1-3 years food and beverage work experience.
- Familiarity with health and safety regulations
- Experience in managing reservations.
- Strong organizational skills with the ability to monitor the entire dining and bar area.
Special Physical Requirements of the Job/Working Conditions:
- Routinely required to work extended hours of time including weekdays/nights, and weekends.
- Stand for long periods of time.
- Routinely exposed to extreme hot and cold weather conditions, dust and particles, and loud noises.
