Client Support Specialist- Tucson, AZ or Livingston, NJ

Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health clinicians. More information can be found at www.coopersurgical.com.

Client Support Specialists must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team.

This role is currently remote for the Tucson area but will be moving to an in-office work arrangement in the near future, so candidates must live within a commutable distance to the Tucson, AZ facility.

For those who live near the Livingston, NJ facility, the role will be hybrid, 2-3 days/week on-site.

Responsibilities

• Provide superior service to create advocacy, and extremely satisfied clients.
• Meet or exceed referral lead create and enrolment goals to increase revenue.
• Maintain client and employee confidentiality.
• Follow the team's SOPs, policies and practices.
• Participate in continuing education and training.
• Identify areas of improvement according to the Continuous Improvement Process.
• Answer client service calls.
• Manage and maintain client data in database.
• Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts.
• Complete all assigned daily activities.
• Provide support to the Inside Sales team.
• Verify and distribute various forms, including client invoices and client-related documentation.
• Process client payments and refunds as applicable.
• Create adjustments to individual client accounts upon thorough investigation of root cause.
• Research and process client claims of invoice payment.
• Check and respond appropriately to client emails and voicemail boxes throughout the day.
• Assist with miscellaneous projects as necessary.
  
  
  

Qualifications

• High school diploma or general education degree (GED). A minimum of 2-3 years of customer service and billing experience desired.
  
  
  

Preferred Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents and comprehend simple instructions, correspondence and memos. Effectively present information in one-on-one and small group situations to clients and other employees of the company.
• Computer Skills: To perform this job successfully; an individual should have knowledge of database software; Internet software; and Word Processing software; and Siebel Systems.
• Mathematical Skills: Add, subtract, multiply, and divide; using whole numbers, common fractions and decimals. Compute rate, ratio, and percent; reconcile balances; draw and interpret graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
  
  
  

The starting base pay for this role is between $32,000-35,000 with a total earnings potential of up to $53,000 at target (base pay plus commission potential).

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.