UX Design Lead

CooperSurgical is looking to hire a Senior Service Designer with a focus on UX/UI as part of the innovation team to uncover user needs, define products, collaborate cross-functionally, and develop digital prototypes and supporting assets (design systems, user stories) to the point where they can be handed over to developers.

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

Responsibilities

In the capacity of Senior Service Designer, you will report directly to the Director of Front-end Innovation with responsibilities pertaining to all aspects of Service Design, User Experience (UX) and User Interface (UI) for CooperSurgical’s digital product portfolio including improvements and refinement of the existing products and solutions as well as development of new products.

The Senior Service Designer is expected to provide UX/UI leadership within R&D, apply their technical expertise to define service offerings, and ensure that these offerings meet the needs of our customers and our business.

This role is for an individual contributor who can work independently and is comfortable collaborating across the business. The scope of this job includes improvements to current products and new product development associated with Software as a Product (SaaP, e.g, software interfaces as part of physical products, systems, and instruments) and Software as a Service (SaaS, e.g., user interfaces related to cloud-based applications). The range of products you may work on includes IVF equipment interfaces, software that helps IVF labs prevent errors, software that helps doctors diagnose the causes of abnormal uterine bleeding, and new to world products that use AI in service of our goal of helping women, babies and families.

Essential Functions & Accountabilities:

• Defines and creates artifacts such as service blueprints, journey maps, wireframes, prototypes (low and high fidelity), requirements specifications and user stories for digital and hybrid digital/physical products based around user needs, commercial opportunities and operational requirements.
• Plans and conducts user research (with both physical and digital touchpoints) to identify opportunities and needs, test hypotheses, define requirements and iterate prototypes leading to a successful commercial product.
• Creates effective, intuitive and delightful interfaces that give users confidence in our products and brands.
• Creates design specifications, style guides and templates to ensure a smooth transition into product development.
• Effectively presents work, communicates and collaborates with technical and non-technical cross-functional partners across the business.
• Manages external partners and consultants ensuring timely and on-budget project completion.
• Drives design control compliance by ensuring that all applicable safety, quality and regulatory guidelines and policies are followed to develop safe and effective products.
• Stays up-to-date with emerging UI/UX trends, technologies, and best practices
• Travel around 10% - 15%

Qualifications

• Strong understanding of user-centered design principles and practices
• Experience conducting both in-person and digital research
• Proficiency with design tools such as Sketch and Figma
• Understanding of the software development methodologies such as Agile Scrum
• Excellent verbal and written communication skills
• Can work independently on multiple concurrent projects
• Ability to work collaboratively with cross-functional teams
• Master’s degree in service design, interaction design, user experience (UX), industrial design (with major in UX) or similar related fields with 8 years of experience preferred.
• Minimum of bachelor’s degree with 10 years of experience
• Portfolio that demonstrates your development process and highlights your design skills
• Desirable to have work experience within medical or wellness space
• Desirable to have experience within an agency environment

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.