What are the responsibilities and job description for the Director of IT Change Management position at Coordinated Care Alliance Ny Inc?
The Director of IT Change Management is responsible for overseeing changes within our organization's IT infrastructure and ensuring new systems and other changes are implemented smoothly with minimal disruption to operations. This role develops and executes strategies to manage employee adoption while aligning IT changes with broader business goals. In addition, this role is responsible for managing staff involved in IT system changes and acts as a primary liaison between IT and business units involved in technology changes.
Responsibilities:
- Establish a robust change management framework, including standardized processes for change request evaluation, approval, and implementation, communication plans, UAT, and other change management activities.
- Analyze the potential impact of IT changes on different departments, users, and processes to identify potential risks and mitigation strategies.
- Create and execute effective communication plans to inform stakeholders about upcoming changes, address concerns, and provide necessary training.
- Build strong relationships with key stakeholders across the organization, including IT leadership, business owners, and end users, to ensure buy-in and support for change initiatives.
- Identify and proactively address potential resistance to change, by developing strategies to overcome barriers and engage employees in the transition process.
- Develop and deliver targeted training programs to equip users with the knowledge and skills needed to adapt to new systems and processes.
- Monitor and measure the effectiveness of change management initiatives by tracking key performance indicators (KPIs) and reporting progress to leadership.
- Lead and manage a team of IT project management and analyst professionals, providing guidance and support to ensure successful change implementation.
Required Skills and Qualifications:
4 Years of work experience in change management, project management, business analysis, IT consulting, or a related field.
1 year of supervisory experience leading and managing other staff.
Bachelors degree in computer science, business, economics, or a related field, or 8 years of equivalent work experience.
Relevant certifications, such as CCMP, ACMP, or PMP preferred.
Experience in healthcare, banking, or a similarly highly regulated industry preferred.
Strong understanding of project management methodologies.
Proven experience in change management principles and practices.
Excellent communication and interpersonal skills to effectively engage stakeholders at all levels.
Leadership abilities to influence and motivate teams during change initiatives.
Analytical skills to assess change impacts and develop appropriate mitigation strategies.
Ability to adapt to changing priorities and manage multiple projects simultaneously.
