Supervisor, Outreach Navigation Team

Description

Supervisor, Systems of Care
Onondaga County Adult Mental Health
Syracuse, New York [On-Site]
FULL-TIME - Exempt: 40 hours

ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.

CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed at dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.

ABOUT THE POSITION: CCSI is contracted by the Onondaga County Department of Children and Family Services (DCFS), Adult Mental Health to provide program management services, including specialized staffing. CCSI seeks a talented Supervisor for the System of Care (SOC) Outreach and Navigation Team to contribute their expertise in providing essential business services to our provider organizations and customers. As a member of the Adult Behavioral Health Outreach and Navigation Team, and partner of the Onondaga County DCFS, the Supervisor serves provides oversight and coaching support to the Team liaisons who serve as the point person for healthcare and human services organizations, law enforcement, social services and the individuals they refer who are identified as high-need, who experienced challenges related to substance use, mental health, criminal justice involvement and barriers to accessing services. This preventative response offers voluntary assistance to high need individuals in the community. The Supervisor is part of a multi-disciplinary service focused management team that assists with coordination of cross-system collaboration and planning to support and strengthen service navigation and outcomes.

Requirements

SPECIFIC RESPONSIBILITIES INCLUDE:

• Reviewing, processing and assigning community-based referrals to team liaisons.
• Provide supervision and coaching support for liaisons and oversight of the outreach and navigation process.
• Consults with other team members, law enforcement, and community and organization provider staff on complex cases, issues and / or concerns.
• Inputs and maintains records in the designated system within established timeframes.
• Coordinates, participates in, and/ or facilitates/ co-facilitates meetings with community service agencies, professional and natural supports of referred individuals and government units as needed.
• Participates in and assists with the facilitation of team meetings, supervisions, trainings and leadership meetings within the Adult Mental Health and Outreach and Navigation Teams.
• Assist with the design, implementation and evaluation of the Outreach and Navigation Team by gathering, recording and analyzing program specific data. Creating and sharing reports on statistical program data and following through with quality improvement activities and planning.
• Designing and delivering educational and professional development to the Outreach and Navigation Team.
• Performs other duties as assigned.

REQUIRED COMPETENCIES: To be successful in this position, you will need to be competent in:

• Communicating effectively
• Building collaborative relationships
• Valuing diversity and fostering an inclusive environment
• Striving for self-development and taking initiative to be resourceful
• Problem-solving both independently and with others
• Be detail oriented and patient

EDUCATION AND EXPERIENCE:

• BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability and/or criminal justice systems. (CCSI Equivalency Chart )
• Knowledge of community resources/providers.
• Familiarity with mental health, medical, substance use and criminal justice terminology.
• Excellent written and verbal communication and interpersonal skills.
• Experience working with individuals with disabilities.
• Individuals with lived experience in the mental health, substance use and/or criminal justice systems encouraged to apply.

ADDITIONAL REQUIREMENTS:

• Ability to satisfactorily complete required background screenings: criminal and driving.
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
• Be able to work flexible hours to accommodate meeting schedules.
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

Operating Principles and Demonstrated Behaviors:

Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:

• Excellence in Customer Service
• Collaboration
• Honoring People and Their Work
• Individualized Work/Life Integration
• Integrity
• Innovation
• Community Connectedness
• Diversity & Inclusion

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.

We Can Offer You

• Market competitive compensation.
• An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $60,000