What are the responsibilities and job description for the Business Development Agent position at Coos Bay Toyota?
Join Our Team at Coos Bay Toyota!
At Coos Bay Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork, and creativity. Above all, we uphold the highest standard of honesty and integrity when conducting business. If you have an interest in the automotive industry and a desire to develop a career, apply today!
Automotive BDC (Business Development Center) Representative
Are you passionate about the automotive industry and skilled in customer communication? We are seeking a motivated and customer-focused representatives to join our team. In this role, you’ll engage with customers, provide exceptional support, and ensure a seamless experience. These are in-person, non-remote position(s) that requires strong communication skills, attention to detail, and a passion for outstanding service.
What We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Eight paid holidays
- Profit sharing
- Tuition reimbursement
Responsibilities (Including but not limited to):
- Answer incoming phone calls for multiple departments
- Make outbound phone calls to customers
- Actively engage with customers to assess their needs, answer questions, and provide accurate information
- Maintain detailed records of customer interactions, sales appointments, and follow-ups in the CRM system
- Stay informed about product updates, sales promotions, and company policies
- Manage spreadsheets and log information across multiple screens/tabs
- Schedule and follow up on appointments
- Communicate missed opportunities or escalated calls to upper management
- Work in a team environment to deliver a top-tier customer experience
- Complete special projects as assigned
Requirements:
- High School Diploma or equivalent (College Degree beneficial)
- 1-2 years of office setting experience
- Enjoy talking on the phone and assisting customers
- Positive attitude, strong work ethic, and commitment to delivering exceptional service
- Team player mentality
- Strong organizational skills with the ability to multi-task in a fast-paced environment
- Problem-solver mindset—sees opportunities, not obstacles
- Willingness to continuously learn and improve
- Preferably bilingual
- Proficiency with Microsoft Excel and Word
- Basic computer skills and phone etiquette
- Customer service-oriented with excellent follow-through skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
