Digital Program and Project Manager

Description

Join Our Team Full-Time and Enjoy Exceptional Benefits!

What You’ll Get…

At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time behavioral health professional, you'll benefit from:

• Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
• Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
• Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
• Paid Holidays: Celebrate 9 paid holidays annually.
• Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
• Tuition Reimbursement: Receive up to $3,000 for educational advancement.
• Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
• Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
• Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
• Retirement Savings: Benefit from 403(b) retirement plans with a company match.
• Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
• Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!
  
  

Join us and be a part of a team that values your professional growth and personal well-being!

Who we need:

The Digital Program & Project Manager serves as a primary resource for staff and provides program and project management, oversight, direction, development, problem resolution and inter-department coordination. Digital programs and projects include, but are not limited to, member-facing and internal staff technology implementations, process optimization and digital direct-to-member activation strategies. We are looking for a strategic, confident self-starter who can successfully manage multiple projects while assisting in the design, development, implementation and tracking of innovative programs. You will work closely with IT, outpatient sites and clinical services, programs, and administrative teams.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business or a related field of study; or an equivalent combination of education and/or experience
• Minimum four (4) years of experience concurrently managing multiple digital programs or projects in a cross-functional environment with aggressive delivery deadlines
• Ability to think strategically and adeptly manage change
• High comfort level with using business-oriented technology (e.g., Office suite, Smartsheet, Visio or Lucidchart, project management tools, etc.)
• High comfort level working with executives, clinicians, and end-users
  
  

Job Summary

• Lead the coordination of multi-disciplinary and inter-department work groups, including peer groups, to effectively address digitization of care and quality programs, telehealth and digital member activation related issues and opportunities.
• Coordinate third party vendor evaluations and recommendations.
• Work with third party vendors and internal development teams to implement technology and workflows across multiple use cases.
• Program and project manage inter-team and inter-department initiatives by building relationships, driving milestone completion, communicating project status and open issues, preparing reports, managing change, and facilitating status meetings.
• Facilitate training sessions for the program, operational and clinical teams.
• Utilize sound judgment in assessing project health - identifying, mitigating, and resolving project issues and risks to on-time project delivery.
• Work closely with the leadership team to develop growth strategies that leverage technology to serve hard-to-reach populations.
• Maintain industry expertise, track trends and new product ideas.
• Develop and ensure program metrics, goals, and projects are documented, executed, tracked, and accomplished on a weekly basis.
• Establish appropriate timelines for projects, ensure that deliverables are being met according to plan, and raise any risk items to leadership.
• Provide innovative critical thinking skills; dissect and resolve root causes of problems and implement solutions.
• Facilitate inter-department team meetings, as necessary, to ensure progress goals are met and the team is continuously learning from the past.
• Look beyond the obvious for continuous improvement opportunities
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and department.
  
  

Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Pre-Employment Criminal Background and Drug Testing Required. EOE