What are the responsibilities and job description for the Program Assistant (Office Assistant / MACT) position at Copa Health?
Join Our Team as a Full-Time Mental Health Professional and Enjoy Exceptional Benefits!
Join us and be a part of a team that values your professional growth and personal well-being!
Pay: $18-$20 / hourly
What You’ll Get…
At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time mental health professional, you'll benefit from:
- Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
- Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
- Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
- Paid Holidays: Celebrate 9 paid holidays annually.
- Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
- Tuition Reimbursement: Receive up to $3,000 for educational advancement.
- Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
- Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
- Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
- Retirement Savings: Benefit from 403(b) retirement plans with a company match.
- Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
- Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!
Who We Need
This position will provide administrative support for the Medical Assertive Community Treatment (MACT) team at the assigned site.
JOB SUMMARY (Including, but not limited to):
- Creates and maintains consumer charts including filing, thinning, closing, etc. Completes ROI packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests.
- Supports the Morning Meeting and weekly Integrated Care Meeting protocols through management of the meeting logs and daily assignment schedules.
- Manages the team referral status roster, including collection of baseline data.
- Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior Authorizations for services and assists medical staff with medication Prior Authorizations.
- Acts as a liaison between team and consumer (greets, receives, and escorts consumer to appointment when needed). Provides back up Blue Dot coverage in a customer service capacity of screening calls and taking messages as needed.
- Assists the Clinic Manager in auditing charts for completed paperwork in the medical record. Updates the Site Administrator and MACT Specialists when completed paperwork is needed or in need of an update.
- To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department, consistent with Copa Health productivity levels
MINIMUM QUALIFICATIONS:
- Requires a minimum of a High School Diploma or GED
- A minimum of two (2) years office experience required, healthcare experience preferred.
- Successfully interacts with all levels / disciplines of people in the work environment.
- Must complete training and demonstrate competence in Integrated Care skills.
- Must have demonstrated experience in Microsoft Office applications.
- Bi-Lingual, preferred.
- Pre-employment drug screening required.
- Must have a Level One Fingerprint Clearance Card by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire
- TB Test clearance required at the time of hire and annually.
- Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.
Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Pre-Employment Criminal Background and Drug Testing Required. EOE
Salary : $18 - $20
