What are the responsibilities and job description for the Sales - Administrative Assistant position at Copart?
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, and customer portal are completed in a timely manner. This person will also provide support for the various members of our National Sales Team. Completing all required tasks accurately and timely with attention to detail is imperative.
Essential Duties
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
The Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, and customer portal are completed in a timely manner. This person will also provide support for the various members of our National Sales Team. Completing all required tasks accurately and timely with attention to detail is imperative.
Essential Duties
- Assess customers' needs and provide assistance and information on product features
- Prioritize and respond to incoming calls, emails, and Sales Team requests
- Remain knowledgeable on products and services offered
- Create and maintain inside and outside training material
- Sort/Action/File incoming emails via the shared mailbox
- Resolve customer issues by investigating problems, developing solutions, preparing reports
- Provide sales materials for meetings, such as presentations, flyers, and other documents
- Arrange and coordinate meeting rooms, teleconference setup, and other tasks related to client visits
- Work with account managers to ensure new customer instructions are communicated
- Take ownership of any general customer inquiry, allocate and confirm resolution for customer
- Assist in the preparation and management of regularly scheduled reports
- Deliver excellent customer service both internally and externally
- Associate degree, or equivalent combination of education, experience, and training that provides the required knowledge and skills
- Minimum of six months experience in an administrative role
- Proficient presentation skills
- Excellent written and oral communication skills
- Problem-solving and decision-making, sound judgment
- Capable of delivering outstanding customer service
- Microsoft office suite (Word, Excel, Outlook, PowerPoint)
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Salary : $12 - $20
