Desktop Support Analyst

Copeland Buhl & Company PLLP is looking to add a Desktop Support Analyst to our firm. At Copeland Buhl, one of the Midwest’s leading accounting and advisory services firms, we offer the comprehensive expertise of a market leader—while never losing sight of the things the people we serve appreciate most. With little staff turnover, we can deliver the consistent personal service that our clients crave, year after year. As a Desktop Support Analyst, you will be the first point of contact for end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, providing timely and effective solutions, and ensuring a high level of customer satisfaction. Key Responsibilities Image workstations, maintain OS image and the appropriate time for upgrading all laptops/desktops. Break fix peripheral devices for end users. Field incoming help-desk tickets from end users via phone, email, and ManageEngine ServiceDesk. Evaluate documented resolutions and analyze trends for ways to prevent future problems and provide recommendations. Perform software/hardware upgrades and migrations. Diagnose and resolve hardware, software, and network issues. Escalate complex problems to higher-level support teams as necessary. Maintain an inventory of IT equipment and software licenses. Onboard and assist users in new and existing IT systems. Conduct basic training sessions for end-users on IT systems and best practices. Stay updated with the latest technology trends and support tools. Maintain a high-level of security to the environment. Qualifications Bachelor's degree preferred or equivalent combination of education and work experience in Computer Technology. Minimum 3+ years of experience as a Desktop Support Analyst or similar position. CompTIA A+ certification or equivalent is a plus. Ability to analyze, solve, and debug technical problems across multiple platforms. Understanding of support tools, techniques, and how technology is used to provide IT service. Experience with Active Directory, Azure account creations, Office 365, Windows 11, CCH Axcess Suite, FortiClient, and Multi- Factor Authentication preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits Hourly pay 401(k) with company match Medical with company contribution to HSA Flexible work schedule What Employees Say About Working At Copeland Buhl "Copeland Buhl places a significant amount of emphasis on being kind and supportive to your co-workers." "With perspective of another firm- Copeland does a better job with training and development. They put time into each individual." "Copeland Buhl has a great work/life balance and gives me the ability to work flexible hours that work for me and my family." Copeland Buhl & Company PLLP is an Equal Opportunity Employer. Salary Description $30-$40/hr