What are the responsibilities and job description for the Manager/Director Technical Services position at Copeland LP?
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Description
Our Sidney, OH location is searching for an Engineering professional to lead the Technical Services Team supporting HVAC. You will work closely with our customers to provide proactive technical support for the application of our HVAC products and solutions. The AC Application Engineers will report to and take direction from this leader to maintain and improve our value proposition by providing world class technical services.
As a Manager/Director of Technical Services, you will:
Establish a vision and execution plan to achieve the objectives we desire around providing proactive, efficient, and responsive technical support to our customers
Help lead solutions selling and discovery efforts with a broad set of customers to find new innovative ways to solve our customers problems with new & future solutions
Lead efforts within the HVACR Americas organization to improve our AC systems expertise and talent development around the various AC system designs and processes
Identify and utilize various software systems and tools to equip the tech service team with the tools needed to support internal and external customers
Work closely with Sales, Marketing, Product Engineering and other functions to establish product requirements, specifications and features that deliver differentiation and best applied value
Work closely with our Engineering, Technical Services & Quality organizations and laboratories to utilize various equipment and testing facilities to troubleshoot, validate and assess existing products and future technologies
Work with customers to deliver new and existing services to support the application of our existing and future products
Develop and maintain technical support documents, including AE Bulletins for all Copeland AC products
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor's degree in technical discipline, such as Mechanical or Electrical Engineering or similar applicable technical degree
Ten (10 ) years of proven experience in technical leadership or customer facing roles
Strong experience in R&D, product engineering, or engineering services environment
A proven change leader, capable of framing the vision for the future and leading the action plan necessary to achieve such a vision
Must be able to travel to customer and other Copeland locations as needed
Attention to detail, excellent problem solving and troubleshooting skills
Desire and passion for identifying new opportunities for improvement and problems that need to be solved
Legal authorization to work in the United States, unrestricted for an unlimited period of time; Sponsorship will not be provided for this role
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor’s degree in mechanical engineering (BSME)
Ten (10 ) years of Heating Ventilation Air Conditioning and Refrigeration (HVACR) experience
Business experience managing an organization, Profit & Loss objectives, Sales objectives is a plus
Strong experience with Thermodynamics, Vapor Compression Cycle and Heat Transfer knowledge applied to AC/HP systems
Hands-on experience with Residential/Commercial Air Conditioning equipment including compression systems and controls
Strong computer skills
Excellent customer communications skills with experience working directly with HVACR OEMs on new product design, development or troubleshooting
Why Work in the Greater Miami Valley Area
Our facility is located in Sidney, OH, conveniently located within driving distance to several larger cities, such as Dayton, Troy, and Columbus. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.
About Our Location
Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location.
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Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
