Director of Operations - Medical Services

About Us

Copper River Native Association (CRNA) is a Federally Qualified Look-A-Like Tribal Health Organization serving the Copper River Valley region in Alaska. We were founded in 1972 by five Alaska Tribes who compacted to form CRNA, with a promise of delivering local, quality healthcare to the Ahtna People. Today, we offer a wide range of healthcare services, including primary care, urgent care, pharmacy, behavioral health, wellness, dental care, and specialty clinic services.

Our Mission

We are dedicated to improving the health and well-being of our community through the delivery of high-quality healthcare services. We strive to provide accessible, compassionate, and culturally sensitive care to all patients, regardless of their background or socioeconomic status.

Job Summary

The Chief Operating Officer - Healthcare Services will be responsible for overseeing the operations of our healthcare departments, including primary care, urgent care, pharmacy, behavioral health, wellness, dental care, and specialty clinic services. The ideal candidate will have a proven track record in healthcare management, with experience in team leadership and direct supervision.

Responsibilities

">
• Collaborate with senior management team in the development and implementation of the strategic plan, focusing on aligning healthcare departments with the promise statement of CRNA.
">
• Oversee all operational aspects of healthcare departments, leading and supporting directors to achieve exceptional customer service, quality of care, and cost control.
">
• Analyze operations for cost management and performance, leading governance, personnel, and service line changes as necessary to ensure long-term sustainability.
">
• Present consistent and transparent performance reporting to multiple stakeholders and audiences.
">
• Represent CRNA at regional, state, and national meetings of healthcare agencies.
">
• Coordinate with senior management team on equipment purchases, lease arrangements, construction of additional facilities, and expansion of services.
">

Requirements

To be successful in this role, you will require:

">
• A master's degree in business administration, healthcare administration, nursing, or related field.
">
• Five years of experience in healthcare, including team leadership and direct supervision.
">
• Strong financial, strategic planning, and business development experience.
">
• Knowledge and experience with clinical process improvement.
">
• Regulatory and compliance experience.
">
• Familiarity with HRSA and federally funded agencies.
">
• A strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with Alaska Native or other underserved populations.
">
• Excellent analytical and organizational skills.
">
• Effective oral and written communication skills.
">
• Ability to maintain strict confidentiality as required for HIPAA and other regulations.
">
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
">

Working Conditions

The work environment is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. CRNA is a smoke-free and tobacco-free campus. May require local travel between compact services of CRNA which may involve exposure to extreme weather conditions. Works in an environment where protection of client confidentiality is essential. Personal Protective Equipment will be provided when and where needed.