Customer Retail Specialist - PT (Durable Medical Equipment)

Copper Star Home Medical Supplies is honored to be one of Arizona’s premier Durable Medical Equipment providers. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives. We are dedicated to providing medical supply solution to individuals of all ages, making sure our customers are welcomed and heard.

This role will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. To us, nothing feels better than being able to improve the lives of our customers by providing the best service available. If this sounds like something you feel qualified and suited for, we’d love to consider you for our Mesa store team.

**This is an hourly position (plus commission) ** Must be able to work on Saturdays.

Role and Responsibilities:

• Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.
• Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
• Recommending products to customers that best meets their medical needs and closing sales.
• Answering incoming phone calls with an attentive, patient, and friendly demeanor.
• Perform other duties as deemed appropriate by management.

There Will Also be Some Physical Requirements:

• Reaching, crouching, kneeling, and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions
• Frequently lift/move up to 65lbs

What We’ll Need from You:

• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories Copper Star Home Medical Supply carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Great attention to detail.
• Ability to effectively handle multiple tasks with numerous interruptions is a must, while still keeping a positive and friendly attitude.
• A High School Diploma or a G.E.D.

Job Type: Part-time

Pay: $17.50 - $20.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Customer support: 2 years (Preferred)
• Medical sales: 2 years (Preferred)
• DME: 1 year (Preferred)

Work Location: In person

Salary : $18 - $21