What are the responsibilities and job description for the Customer Service Associate position at Copper?
Overview
We are at the crest of two cultural waves, the transition to clean renewable energy and the adoption of induction cooking. We need someone with strong communication skills and the ability to support others through change.
Specifically, the Customer Service Associate will be responsible for producing and publishing outward-facing content and communications campaigns. Reporting to the Customer Success Manager, the Customer Service Associate will work closely with the Marketing team to convert inbound interest into sales and the engineering team to resolve any customer issues.
We value a diverse workplace and are assembling our team to match these values at this early stage. We especially welcome different backgrounds, experiences, abilities, and perspectives, and strongly encourage people of all ethnic backgrounds and genders to apply.
This is a regular, part-time role. The ideal candidate will work 20 hours per week, 9 am - 1 pm, in person at our workshop in West Berkeley, CA. Compensation for the role will be $35 per hour. Apply with your resume and cover letter.
What You'll Do
- Oversee and triage Help Desk and Inbox inquiries daily.
- Answer Inbox inquiries to achieve 'Inbox Zero'.
- Assign emails in the Help Desk and Inbox to the appropriate team members for follow-up.
- Process key customer service requests, including refunds, appliance service tickets, and order modifications.
- Contribute to and update the snippet library as needed.
- Handle support calls and proactively reach out to customers when necessary.
What You'll Bring
Compensation
The salary range for this role is $35 per hour.
Equal Employment Opportunity
We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.
About Us
Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.
Salary : $35
