IT Technician

Copperband Technologies is a client-focused technology solutions provider dedicated to empowering businesses with reliable and innovative IT support. Our mission is to deliver exceptional service to our clients, ensuring their systems run smoothly and their end users thrive. We’re seeking a talented IT Technician to join our team and provide outstanding technical support to our valued clients.

Job Summary

We are looking for a customer-oriented IT Technician to deliver high-quality technical support to our clients and their end users. The ideal candidate will excel at troubleshooting, communicating effectively with non-technical users, and ensuring client satisfaction through timely and professional assistance. This role is perfect for someone passionate about solving technical challenges and building strong client relationships.

Key Responsibilities

• Provide exceptional technical support to clients’ end users, resolving hardware, software, and network issues via phone, email, remote tools, or on-site visits.
• Diagnose and troubleshoot issues reported by clients, including desktops, laptops, printers, mobile devices, and software applications.
• Guide non-technical end users through step-by-step solutions with patience and clarity, ensuring they understand the resolution process.
• Configure and maintain client IT systems, including workstations, servers, and cloud-based platforms like Microsoft 365 or Google Workspace.
• Monitor and resolve network connectivity issues to ensure seamless access for end users.
• Perform system updates, backups, and security checks to maintain client system integrity and protect end-user data.
• Document client interactions, technical issues, and resolutions in a detailed and organized manner for transparency and follow-up.
• Collaborate with clients to understand their unique needs and recommend tailored IT solutions to enhance end-user productivity.
• Escalate complex issues to senior IT staff while keeping clients informed and reassured.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience: 2-3 years of experience in client-facing IT support, helpdesk, or a similar role.

Technical Skills:

• Strong proficiency in Windows and/or macOS environments, with experience supporting end-user devices.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN) to troubleshoot connectivity issues.
• Experience with remote desktop tools and ticketing systems for client support.
• Familiarity with cloud platforms (e.g., Microsoft 365, Google Workspace) and their end-user applications.
• Understanding of cybersecurity practices to protect client and end-user data.

Certifications (preferred but not required): CompTIA A , Network , Microsoft Certified Professional, or similar.

Soft Skills:

• Outstanding communication and interpersonal skills to build trust with clients and end users.
• Exceptional problem-solving skills with a focus on delivering user-friendly solutions.
• Ability to manage multiple client requests in a fast-paced environment while maintaining professionalism.
• Strong empathy and patience when assisting non-technical end users.

Why Join Copperband Technologies?

• Join a client-centric team dedicated to making a real impact for businesses and their end users.
• Opportunities to grow your skills through hands-on client projects and professional development.
• Competitive salary and comprehensive benefits (health, dental, vision, 401(k), etc.).

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• IT support: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000 - $65,000