Associate Underwriter Team Lead

CopperPoint Insurance Companies has an exciting opportunity for an Associate Underwriter Team Lead. In this role, you will assist the Supervisor, Associate Underwriters, in overseeing the day-to-day workflow within the Associate Underwriting organization. As the first-level escalation point for all workflow questions, technical troubleshooting, and capacity delegation, you will play a crucial role in ensuring the smooth operation of the team. You will also provide basic oversight of Service Level Agreements (SLAs) for designated team(s). In addition to managing a reduced book of Associate Underwriting work, you will offer support to your team members in handling more complex scenarios that arise throughout the lifecycle of a policy.

Job Responsibilities:

• Supports a reduced book of UWing assignments to prepare quotes based on set criteria/thresholds/revisions and instructions from Underwriting
  • Assist in reviewing quotes in rating system per underwriting to ensure quality control for new and renewal business.
  • Solicit renewal information from broker/agency to include sending required pre-renewal notifications
  • Quality assurance of below throughout the lifecycle of policy:
    • Loss information in account summary/Underwriting platform/system
    • Operations and exposures
    • Pricing
    • Premium Audits
    • Endorsements
• Bind & Issue Policies:
  • Post bind, complete necessary Underwriting notifications, bind reinsurance, tracks quote subjectivities and update various policy expiration activities including quotes that were not accepted for future new business pipelining.
• Review endorsement transactions, cancellation requests and non-renewals for forwarding to Underwriter or approval if within AU Guidelines
• Assist in training new hires & participates in Job Shadows
• Monitor workflow and SLA adherence
• Communicate to Supervisor/Manager on SLA in advance of potential workflow issues
• Handles delegation of work if someone is on PTO or redistributes daily work as needed
• First escalation point to be front line problem solver and ensure tasks are delegated/completed with established SLAs
• Conducts Quality Assurance checks
• Master level knowledge within the specific Lines of Business(es)
• Ability to handle the most difficult/technical process or system questions
• Acts as a Subject Matter Expert within the team and liaison to rest of the enterprise
• Triages escalated issues regarding workflow and systems to appropriate internal individuals
• Supports daily transaction desk level work when needed
• Ability to assist Leadership with maintaining written procedures are efficient, up to date and being utilized within the team
• Provide clear, timely and professional communication to agency personnel
• Complete special projects as assignment by manager

Qualifications/Competencies:

• Bachelor’s degree preferred in a related discipline i.e., Marketing, Finance, Business
• Minimum 4 years of full- time work experience in insurance can be utilized on a year for year basis as a substitute for a degree.
• Knowledge and/or experience with commercial lines of insurance (Specifically Property, GL, Umbrella & Auto Lines is a plus), i.e., classification and experience rating.
• Must be detail oriented with strong organizational skills.
• Excellent customer service and communication (both verbal and written)
• Ability to multi-task, prioritize workload and problem solve
• Ability to work in a team environment.
• Must be able to partner effectively with Underwriters

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range:

• $70,000.00 - $85,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Work Location:

• This position has the ability to be fully remote or hybrid based on the candidate's location.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships and in-kind contributions. We empower employees by providing 12-hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

#LI-Remote #LI-Hybrid

Salary : $70,000 - $85,000