Ops Training Support Associate

CopperPoint has an exciting opportunity for a fully remote Operations Training Support Associate to join our team. The ideal candidate will be responsible for supporting the building and maintaining of training and process documentation for the functions within Operations. This role will assist in the learning and development of existing staff including delivering training. Additionally, this role will assist in the development of current and future state process updates and maintaining the standard operating procedures.

Job responsibilities:

• Assist with Creating and Maintaining Training Material: Develop, update, and organize training materials to ensure they are current and effective. Collaborate with subject matter experts to gather content and incorporate feedback.
• Support Onboarding Administrative Processes: Coordinate and manage the scheduling of ops onboarding sessions, prepare agendas, and assemble materials for new hires. Ensure a smooth and welcoming onboarding experience for new employees.
• Maintaining and Auditing SOPs and Training Materials: Regularly review and update standard operating procedures (SOPs) and training materials to ensure compliance and relevance. Conduct audits to identify areas for improvement and ensure documentation accuracy.
• Assist with Maintaining Quality Assurance Process & Data Collection: Support the quality assurance team by collecting and analyzing data related to training and operational processes. Help identify trends and areas for improvement to enhance overall quality.
• Facilitate & Deliver Training Content: Deliver portions of new hire training and or skill development sessions
• Assist with Process Improvement Efforts: Participate in process improvement initiatives by providing insights and support. Work with cross-functional teams to identify inefficiencies and implement solutions to optimize operations.
• Create New Employee Technology Requests: Facilitate the setup of technology for new employees by submitting and tracking technology requests. Ensure new hires have the necessary tools and resources to perform their roles effectively.
• Partner with Other Departments: Collaborate with various departments to provide training solutions and support operational needs. Act as a liaison to ensure effective communication and problem-solving.
• Assist with Various Projects and Tasks: Contribute to a variety of projects and tasks as needed, providing support and expertise to ensure successful completion. Adapt to changing priorities and take on new responsibilities as required.
  
  
  
  

Qualifications/Competencies:

• 5 years administrative support or experience with commercial lines insurance
• Proficient in Microsoft Office including Outlook, Word, Excel, Teams, and PowerPoint
• The Ideal candidate possesses:
• Excellent customer service skills.
• Must be detail oriented.
• Ability to work in a team environment.
• Ability to plan and organize.
• Accountability and dependability.
• Good problem-solving skills.
• Focuses on Quality.
• Ability to deliver business results.
• Professional level communication skills both verbally and in written form.
• Microsoft Suite proficiency
• Experience with formatting or editing documents a plus.
  
  
  

Salary Range:

• $70,000.00 - $75,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.
  
  
  
  

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.
  
  
  
  

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.