Senior Adjuster, General Property

CopperPoint has an exciting opportunity for a Senior Adjuster, General Property. In this role, you will investigate, assess, reserve, and adjust some of the company’s largest commercial property losses. Your expertise will be critical in delivering a one-of-a-kind claims experience that not only resolves complex issues but also delights our customers, making them lifelong fans of both you and the company. Join us in this rewarding position where your skills will have a direct impact on our success and reputation.

Job Responsibilities:

• Investigate, assess, reserve, and adjust all aspects of commercial property claims, including building, personal property, and business income losses.
• Personally conduct onsite inspections and/or actively manage the work of independent adjusters, building consultants, and other outside vendors.
• Communicate effectively with policyholders, brokers, and internal customers, building rapport and demonstrating outstanding claims expertise.
• Review coverage under ISO commercial property and commercial output policies, and draft coverage letters to policyholders.
• Write accurate estimates in Xactimate or similar property estimating software.
• Thoroughly and consistently document all claims adjusting activities and communications in the claim file.
• Identify opportunities for subrogation and collaborate with the subrogation department to recover from at-fault parties.
• Provide feedback to internal constituents about property losses, trends, and concerns.
  
  
  
  

Qualifications/Competencies:

• High school diploma. College degree is a plus.
• Five years of experience adjusting commercial property losses. Experience adjusting losses greater than $1 million is a plus.
• Experience adjusting inland marine claims and builder’s risk claims is a plus.
• Expertise with Xactimate or similar estimating software.
• Experience with Guidewire Claims Center is a plus.
• We want someone who prioritizes the customer experience. You are someone who wants to satisfy all the customers’ needs fully and promptly. You have great in-person, phone, and email etiquette with internal and external customers.
• You take pride in the quality of your work, making sure that it is professional, accurate, and error-free.
• You like to work in a team environment, interact with coworkers, achieve company goals, and mentor others.
• You have a growth mindset. You want to continually improve yourself, gain education, refine your work habits, and build your technical skills. You want to learn how to adjust claims from other lines of business. You are open to constructive criticism and see mistakes as learning opportunities.
• You are a strong writer. You can write coverage letters, substantive emails, and internal reports with clarity and concision.
  
  
  
  

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.
  
  
  
  

Salary Range:

• $92,000.00 - $120,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.
  
  
  
  

Work Location:

• This position has the ability to be fully remote or hybrid based on the candidate's location.
  
  
  
  

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships and in-kind contributions. We empower employees by providing 12-hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.