Business Office Coordinator - Assisted Living

Business Office Coordinator - Employment Opportunity

CopperStone Assisted Living & Memory Care, Neenah, WI

61 Units, Current 75 Unit Development Opening Fall 2025

Our Business is Growing! CopperStone is an award winning, premier senior living community located in Neenah, WI that opened in June 2021. Our Assisted Living and Memory Care facility consists of 61 units. We are currently in development of a brand new 75 unit facility that will also be overseen by this role. This new facility is projected to open in Fall of 2025.

We are proactive, outside-of-the-box thinkers and believe senior living has gone unchanged for far too long. We are committed to our Resident’s, the community and attaining the best employees possible. Experience the newest technologies, the most advanced facilities, and owners that will support you in your efforts to create the best senior living experience in the Fox Valley.

CopperStone Highlights:

Family owned; This role reports directly to the owners and the Director of Clinical Operations. Owners have spent their careers in Health Care operations and development (SNF, NHA and Hospital Facilities Experience).

Successful, growing Senior Living company.

CopperStone Assisted Living is seeking a highly organized and detail-oriented Business Office Coordinator to oversee daily administrative and financial operations. This role ensures smooth business functions, including billing, payroll, HR coordination, and compliance, while supporting residents, families, and staff.

CopperStone’s Hiring Timeline:

• Anticipated Start Date – April 1st - 15th 2025
• Scheduled Interviews begin March 20th 2025

Interviews will be held at our current facility: 751 Deerwood Ave. Neenah, WI 54956

Please email your resume, including 3 career goals. Professional references are appreciated with your application.

Business Office Coordinator Responsibilities

CopperStone’s Business Office Coordinator is generally responsible for:

Financial Management: Handle accounts payable/receivable, resident billing, and financial reporting.

Payroll & HR Support: Assist with payroll processing, employee onboarding, and benefits coordination.

Office Administration: Maintain accurate records, manage supplies, and ensure efficient front-office operations.

Resident & Family Support: Assist with financial paperwork, insurance coordination, and inquiries.

Regulatory Compliance: Ensure adherence to state and federal regulations and maintain organized records for audits.

Additionally,

Collaborate with CopperStone’s clinical team and owners to ensure the company’s success.

Be a resource and advocate for Residents, their families, and CopperStone’s direct care staff; Complete the HR orientation for all new employees.

Maintain and reinforce the corporation’s mission statement to provide high quality service and Resident/Community satisfaction.

Provide visible, proactive leadership and be responsible for creating and maintaining the highest standards of customer satisfaction.

Complete all additional financial responsibilities, as directed by the Owners. This includes accounts payable, accounts receivable, budgeting, and overseeing resident petty cash accounts.

This position will also fill in answering phones and greeting visitors two days a week and/or when receptionist is out of the office

Professional Developments

Experience in office management, senior living, healthcare, or finance preferred.

Experience required in QBO and Microsoft Excel

Knowledge of enrollment and dissolution of employer sponsored health plans, retirement and other employee benefit plans

Experience in billing with Medicaid MCO’s is preferred

Ability to multitask and maintain confidentiality

Skills and Abilities

Strong organizational, problem-solving, and communication skills.

Proficiency in Microsoft Office and financial software.

Ability to multitask and maintain confidentiality.

Communicate clearly, concisely and effectively.

Organization and documentation skills.

Deal tactfully and courteously with internal and external individuals and groups.

Recognize facts and exercise sound judgment in arriving at solutions.

Identify, find and implement workable solutions or alternative ways to solve problems.

Capacities

The capacity to maintain continuity of thought and purpose over prolonged periods of time regardless of the frequency of interruptions and situations; The stamina to work long hours under pressure and to function effectively during stressful situations.

The capacity to work full-time hours, 40-45/week. Typically, hours range between 7a.m. to 5p.m., Monday through Friday.

Experience

Acceptable professional experience in a business office setting; graduation from an approved technical college or university. Applicable associate or bachelor’s degree is preferred.

3-5 years of experience in a business office setting. Health Care experience is preferred.

Other Requirements

Attend all Attend all regular staff meetings, required training sessions, and any other mandatory meeting as posted.

Limited out of town travel is required for industry training events.

Successful criminal background check, driver’s license, and proof of auto insurance, and completed reference checks.

Job Type: Full-time

Pay: $22.50 - $24.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $23 - $25