What are the responsibilities and job description for the Head of Solutions position at Copy.ai?
We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.
We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You’ll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There’s a lot to take on, but we trust that you’re up to the challenge.
Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern.
We are looking for a Head of Solutions to lead our existing Solutions Team at Copy.ai! In this customer-facing role, you'll be responsible for onboarding and training our clients, helping them discover and build new use cases, and actively working to grow their accounts. You'll also have the opportunity to work with some of the world's most renowned Fortune 500 companies such as ThermoFisher, Lenovo, Gartner, and Stanley Black & Decker.
What you'll do :
- Effectively lead our highly experienced team of Solutions Engineers and Consultants. In a player-coach role, you will mentor, support, and develop the existing team as well as hire world-class future Solutions Team hires.
- Partner closely with the sales team to onboard and train new enterprise customers, ensuring a smooth transition and positive initial experience with Copy.ai .
- Discover and develop new use cases for clients that will add value, foster greater adoption of our platform, and ultimately, grow accounts.
- Actively engage with existing customers for introductions to other groups within their organizations, and effectively pitch the capabilities of Copy.ai for those other groups.
- Utilize your technical expertise and creativity to develop customized solutions to help customers overcome challenges and maximize the use of our platform.
- Maintain strong client relationships through proactive communication, issue resolution, and seeking feedback for further improvement.
- Collaborate with the product team to gather insights from customers, building a feedback loop to inform the development of new features and improvements.
About you :
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