What are the responsibilities and job description for the Sales and Customer service Associate position at Copy and Ship HQ?
This role focuses on providing outstanding customer service by actively engaging with customers, understanding their needs, and exceeding expectations through knowledgeable product promotion and offering additional services that benefit them. This includes accurately processing sales transactions, managing shipping operations, maintaining store appearance, and performing general administrative tasks while ensuring all procedures are followed diligently.
Key responsibilities include:
- Welcoming customers with a friendly approach and identifying their needs to tailor service accordingly.
- Thorough product knowledge to effectively promote relevant options and suggest additional services that could enhance customer experience.
- Accurately processing sales transactions and managing shipping procedures, including package handling and label generation.
- Maintaining store cleanliness and product presentation while monitoring inventory levels.
- Completing end-of-day reconciliation of transactions and adhering to company policies.
- Operating office equipment like copiers and fax machines, assisting customers as needed.
Qualifications: High school diploma or equivalent.
Pay : $11 - $13 an hour
Salary : $38,000 - $40,000