What are the responsibilities and job description for the Customer Service Representative position at Copy Center Plus, Inc?
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
This position starts with 15-30 hours per week, with an average of 15 - 30 hours per week, with some Saturdays. With a strong work ethic, full time hours can be made available. Our store hours are Monday through Saturday (Monday-Friday 9 a.m. to 5 p.m., Saturday's 9 a.m. to 1 p.m.).
Responsibilities:
- Answer incoming customer inquiries via phone or email
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement
- Resolve customer complaints or issues in a professional and efficient manner
- Conduct outbound calls to follow up with customers or provide additional information
- Perform tasks to update customer on status of order and maintain accurate information
- Upsell products or services to customers when appropriate
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Strong analytical skills to assess customer needs and provide appropriate solutions - Excellent verbal and written communication skills in English; fluency in additional languages is a plus
- Previous experience in a customer service role is preferred
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Sales experience or the ability to upsell products is desirable
- Knowledge of phone etiquette and professional communication
- Computer/Adobe Program knowledge a Plus
- Notary would be a Plus
At our company, we value our employees and offer competitive benefits including:
- Comprehensive training within the print industry
- Opportunities for career growth and advancement in printing knowledge
If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you. Apply today to join our team as a Customer Service Representative! You can inquire within as we have blank applications if needed.
About Copy Center Plus
We serve the local community and small business customers for their packing, shipping, designing, printing, faxing, notarizing and business needs. We rely heavily on our customer service skills. Our team members are bright, enthusiastic and committed to going the extra mile to meet and exceed the needs of our valued customers. We 'get physical' every day, standing, lifting, climbing and packing. Our brains get a workout as well as we address each customer individually, sharing our expertise and knowledge to better meet their needs. Every day is different. We are looking for someone that is upbeat, friendly, detailed oriented and interested in being a team player.
Job Type: Part-time
Pay: From $16.50 per hour
Expected hours: 15 – 30 per week
Shift:
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Twentynine Palms, CA 92277 (Required)
Work Location: In person
Salary : $17
