What are the responsibilities and job description for the Customer Service Representative/Production position at Copy Critters?
Do you LOVE customers and have HIGH standards for SERVICE? Copy Critters is looking for a full-time Customer Service Representative/Production Worker who loves serving customers, managing people, and being creative in a fast-paced, team-oriented environment.
At least one year of print shop experience is required. Must have strong computer skills and ability to learn new software. High-level experience with Adobe Creative Cloud and Microsoft Office 365 suites preferred.
BASIC FUNCTIONS:
Monitoring incoming jobs from start to finish, meeting quality standards and deadlines.
Ordering supplies, taking customer orders, order set up.
CHARACTERISTIC DUTIES and RESPONSIBILITIES:
· Enter customer orders into the system following procedures. Check all information received from the customer for accuracy and completeness. Collect all necessary information from customer and previous job to complete the job.
· Communicate with customer, graphic designer and production area to avoid errors.
· Schedule jobs to meet customer’s expectations. Traffic jobs to ensure deadlines will be met. Inform customer and Sales Representative of any changes in delivery dates.
· Provide in-house support for graphic designer and production areas.
· Provide assigned accounts with quotations and billing information.
· Initiate and quote change orders as required, keep job ticket information complete, accurate and current.
· Regularly monitor cost reports of larger jobs to ensure costs stay within quoted dollar amount.
· Inform customer of any additional costs.
· Quality control final proofs to assure they meet customer requirements.
· Make follow-up call to customer regarding shipping information and other information.
· Review “Out on proof” job folders daily and put completed jobs into billing.
· Complete billing daily and forward tickets to Accounting.
· Answer phones as needed.
· Maintain inventory of shipping materials and supplies and job tickets.
· Maintain clean, neat and orderly workstation.
DESIRABLE EDUCATION and EXPERIENCE:
· Customer service in printing or prepress industry preferred.
SKILLS, KNOWLEDGE and ABILITIES:
· Customer oriented
· Self-starter
· Organized
· Strong computer skills
SALARY NEGOTIABLE
Job Type: Full-time
Benefits:
- Paid time off
- Christmas Bonus
- Paid vacations
- Sick Time Off
Shift:
- 8 hour shift
- Day shift
- Mon - Friday.
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $22