What are the responsibilities and job description for the Field Service Technician (Copiers) position at Copy Link?
Description
"You don't just build a business; you build people, and then those people build the business."
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as one of the Top 50 companies to sell for by Selling Power Magazine. It has also been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Are you a seasoned printer technician looking to make a real impact? Thrive in a fast-paced environment where problem-solving is second nature? If you've got a knack for technology and enjoy troubleshooting, this role might just be your perfect fit!
If you're up for a new challenge in the tech services realm, consider joining our production field service team. With a competitive pay range of $24.00 - $26.00 per hour, it's a rewarding opportunity.
Your Responsibilities:
- Prioritize and handle all printer/copier service calls from clients.
- Efficiently order parts based on manufacturer troubleshooting protocols, page count analysis, and maintenance history, ensuring prompt delivery confirmation for customers.
- Manage service delivery for assigned accounts, addressing escalations as needed.
- Collaborate with manufacturers by opening tickets and making calls when required.
- Analyze service histories to determine appropriate actions, including device replacements.
- Promptly escalate any suspicious device issues.
- Meet or surpass KPI benchmarks for individual performance.
- Provide exceptional customer service to clients and end users.
Your Qualifications:
- A positive, professional demeanor with a strong Team Spirit.
- Technical expertise in Color/Black-White MFPs, with familiarity with Konica Minolta, Sharp, and other brands preferred.
- Excellent verbal and written technical communication skills.
- Strong technical aptitude and a passion for troubleshooting and fixing things.
- Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
- High school diploma or equivalent.
- Experience working with high-volume devices and production model machines, with certification from Ricoh/Canon being advantageous.
- You must be 21 years old or older and have a valid driver's license issued in your state of residence.
Flex Technology Group provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training
Salary : $24 - $26
