What are the responsibilities and job description for the Field Service Technician position at Copycat Hearth & Home?
Based out of Webster, WI. Our service area extends approximately one hour radius from Webster, WI.
Servicing gas, wood and pellet units; troubleshooting, parts replacement and cleaning. Ability to read manuals set forth by manufacturers for each specific unit and to follow all safety codes. Tools and service vehicle provided.
Documenting specific parts used on service calls. Regular use of apps, digital forms, Google Calendar. Clear, in depth documentation. Research on sourcing and pricing parts. Phone calls to customers and manufacturers. Company phone provided.
Working as a team with sales, office staff and installation crews to create a supportive environment and increase efficiency. This company needs every one of our positions and no one person's job is more important than the other. We support each other and help each other through the stressful times. It is expected to respect and understand the roles your co-workers provide.
Cleaning and repair of Chimney systems- training provided.
Hot tub repair and deliveries. Training provided
Forklift operation and warehouse maintenance.
Maintaining the highest level of customer service to ensure a great experience. You will be entering customers' homes and will be required to work neatly as possible and to be as polite as possible. Provide explanation of service process to customer before starting. Provide education for use and maintenance of units when applicable.
Maintain a clean work environment, vehicle, lunchroom and any other shared or general space.
Lifting over 50-75lbs. No fear of heights. Common sense and problem solving skills. Occasional Saturdays, usually OT or Bonus pay. Good driving record. No drug use. Drug testing may be a condition of employment. Random drug testing is possible. Job can be physically taxing. Must have a sense of humor.
Continuing company training required on a quarterly to annual basis.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
Experience:
- gas repair and maintenance: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $40,000 - $55,000