What are the responsibilities and job description for the Service Writer / Warehouse position at Copycat Hearth & Home?
Job Overview
We are seeking a knowledgeable and customer-focused Service Writer to join our hearth and hot tub service team. The ideal candidate will possess a strong mechanical background and excellent communication skills to effectively interact with customers and service technicians. As a Service Writer, you will play a crucial role in ensuring that our clients receive exceptional service while accurately documenting their hearth and hot tub needs.
Duties
- Greet customers and assess their service needs through effective communication.
- Schedule and route service routes, keeping customers informed of timelines.
- Document customer concerns and relay information to installers and service technicians.
- Utilize mechanical knowledge to provide accurate estimates for repairs and maintenance.
- Assist in upselling services and products based on customer needs and hearth/hot tub unit condition.
- Maintain detailed records of services performed, parts used, and customer interactions.
- Transmit repair orders to the service department for processing.
- Follow up with customers regarding their repair status, satisfaction and any additional services required.
- Ensure that all work is completed in compliance with safety standards and company policies.
- Track inventory of service parts, order parts, track orders, and receiving orders in the warehouse to ensure timely arrival for scheduled service calls.
Requirements
- Strong mechanical knowledge, combustible gas experience helpful.
- Previous experience as service technician or installer is preferred.
- Proficiency in service writing with the ability to create clear and concise repair orders utilizing digital platforms.
- Excellent interpersonal skills to effectively communicate with customers and team members.
- Ability to upsell services based on customer needs while maintaining a focus on customer satisfaction.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently. Ability to write clear, detailed notes in multiple formats.
- Ability to lift 75lbs.
- Ability to safely operate a forklift.
- Must have a valid driver's license.
Join our team as a Service Writer and contribute to delivering outstanding services while enhancing your skills. Build lifelong relationships and watch your career grow as our company scales.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $40,000 - $50,000