What are the responsibilities and job description for the Client Engagement Manager position at Copyright Clearance Center (CCC)?
The Client Engagement Manager is the account relationship manager for corporate clients. You are responsible for renewals and upsells and for maintaining and expanding relationships at a wide variety of levels within clients while at the same time seeking out and developing new growth opportunities to be closed in collaboration with our sales department. In this role the CEM ensures client satisfaction resulting in high client loyalty and maximized penetration and utilization of CCC products in the assigned group of clients. Client retention and overall revenue growth through close client engagement are critical KPI’s
The selected candidate may work hybrid if local to our Danvers, MA headquarters, or may work remotely residing in the eastern time zone. You must be able to work and attend meetings in Eastern work hours.
Annual base range : $70,000 - $83,000
Other compensation : Sales / renewals incentives
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
What you'll be doing :
- Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
- Develop and execute win / win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
- Maximize account growth by identifying new revenue sources and by promoting products and services.
- Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
- Escalation point for handling difficult client issues, high severity requests, or issue escalations.
- Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
- Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products.
Requirements :
A pioneer in voluntary , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of to drive strategic decision-making, grow their businesses, and gain competitive advantage.
CCC is more than a company, it’s a community. Our smart, talented, and compassionate team members make CCC a special place to work. We invest significantly in their development and well-being to give them the resources they need to grow.
CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
Salary : $70,000 - $83,000
