What are the responsibilities and job description for the Business Analyst III, Client Success position at Cora Group?
Job Description : Job Title : Business Analyst IIIDepartment : Mobility Software Location : Centennial, COJob Description Detail : The position of Business Analyst III requires a combination of interpersonal and technical skills to initiate, prioritize, and lead complex development projects through completion. The Business Analyst III (BA-III) will serve as a resource and liaison to all Ineo departmental teams and software customers in driving the implementation, maintenance, and enhancement of multiple products, along with required software testing and quality assurance. The Ineo software product, MoveTrack, is used within the mobility industry and tracks details related to transferees and assignees who are relocated by their company. The software calculates and tracks all elements of multiple real estate transactions, expense reports, travel and moving costs, global / international assignments, as well as the payroll / income tax consequences associated with the relocation process. This position requires excellent written and verbal communication, analytical, problem solving and computer skills. The BA-III must have a focus of continuous improvement and is a self-starter who can motivate results-driven outcomes from and within multi-functional teams. Supervisory mobility industry and / or Finance and Accounting experience is a plus.Competencies : Technical LearningPriority SettingTime ManagementProblem SolvingPatienceSelf-DevelopmentInterpersonal SavvyEssential Duties and Responsibilities : Project ManagementIneo software product enhancementsNew client implementationsAssist in answering Tier 3-4 Customer Support requestsInitiate call / email Customer Support Service TicketsAssist customers with accessing hosted productsAssist customers with creating complex user reportsDeployment of ReleasesQuality Assurance / TestingAPI buildsSoftware product demonstrationsQualifications : 4 years experience within a software development environment, computer science degree preferredTechnical Skills : SQL Server Management Studio, MS Windows (registry, setup, directory, FTP sites, etc.); MS Office (Word, Excel); Active Directory; Relational Database Concepts and Network Administration; (optimal) ability to run VB code to find errors for Support Analysts#LI-VL1Business Unit : Ineo - GMSScheduled Weekly Hours : 40Number of Openings Available : 1Worker Type : RegularMore About Jonas Software : Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.
