What are the responsibilities and job description for the Level I Service Desk Technician position at CORA Services Inc?
Job Description
Job Description
CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic, and social challenges that impact their development and productivity. Our mission is to empower children, young people, and families to thrive through quality and compassionate service.
We have an immediate opportunity for a Level I Service Desk Technician to join our Information Technology team. In this role you will be responsible for providing first level support to end users on all technologies.
RESPONSIBILITIES INCLUDE :
Uphold the mission, vision, and values of CORA Services and provide outstanding customer service in all interactions
Respond to requests for assistance through CORA’s web-based ticketing system including logging, diagnosing, and remediating various end user support / service desk issues
Provide laptop, desktop, printer and mobile device imaging, configuration, maintenance and support for end users
Perform mobile phone and VOIP maintenance and support
Set up and manage user accounts for Active Directory, Office 365, and other systems
Assist with management of IT inventory including updating IT inventory database as needed and conducting periodic IT inventory and software audits
Perform software installations, configurations, and troubleshooting
Provide remote “on call” support as scheduled
Provide on and off-site IT and AV support for meetings and presentations
Provide support for events, during and outside of normal office hours, as needed
Perform other duties as assigned
MINIMUM QUALIFICATIONS :
- High school diploma or GED required; relevant technical training preferred
- Service desk experience preferred
- Outstanding customer service and interpersonal skills; ability to develop & maintain positive work relationships with coworkers, clients, vendors and other stakeholders
- Strong troubleshooting and problem-solving skills
- Demonstrated attention to detail and documentation
- Ability to be highly productive working independently and as part of a team
- Familiarity with the following technologies preferred but not required :
ManageEngine Service Desk Plus Ticketing System
