What are the responsibilities and job description for the Warranty Administrator position at Coral Springs AutoMall?
Overview
We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims, ensuring compliance with company policies, and providing exceptional customer service. This role is crucial in maintaining customer satisfaction and upholding the integrity of our warranty programs.
Responsibilities
- Review and process warranty claims in a timely manner, ensuring all necessary documentation is complete.
- Communicate with customers regarding warranty coverage, claim status, and any additional information required.
- Collaborate with service departments to verify warranty claims and resolve any discrepancies.
- Maintain accurate records of all warranty transactions and updates in the system.
- Analyze warranty data to identify trends and areas for improvement in product performance.
- Assist in the development of warranty policies and procedures to enhance operational efficiency.
- Provide support to customers and internal teams regarding warranty-related inquiries.
Qualifications
- High school diploma or equivalent; additional education or certification in a related field is a plus.
- Proven experience in warranty administration or a similar role preferred.
- Strong attention to detail with excellent organizational skills.
- Proficient in using computer systems and software applications for data entry and record management.
- Exceptional communication skills, both verbal and written, with the ability to interact professionally with customers and team members.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Knowledge of automotive or product warranties is an advantage but not required.
Join us as a Warranty Administrator and contribute to our commitment to quality service while ensuring our customers receive the support they deserve.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Coral Springs, FL 33071 (Required)
Ability to Relocate:
- Coral Springs, FL 33071: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $21