Onboarding Project Manager

Data is Never at Rest,

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to revolutionize observability.

Join the Team

Coralogix is looking for an Onboarding Project Manager to join its growing Customer Success team.

As the Onboarding Project Manager, you will lead the onboarding process and optimize operation initiatives within Customer Success. You will oversee the onboarding journey from sale handover to production, while also driving process improvements, tool management, and internal / external enablement to support customer success. Working closely with Account Management, Technical Account Management, R&D, and Sales, you’ll ensure smooth transitions and efficient workflows for both onboarding and ongoing customer operations.

Responsibilities :

• Oversee and manage the entire onboarding process for US customers, ensuring timely and high-quality delivery.
• Coordinate activities across teams, tracking progress, identifying bottlenecks, and adjusting processes for efficiency.
• Continuously improve the onboarding process to ensure scalability and customer satisfaction.
• Optimize Customer Success tools (Salesforce, Jira, Intercom) to ensure accurate data flow and actionable insights.
• Lead operation processes such as customer health monitoring, escalations, and handoffs from onboarding to ongoing support.
• Standardize and document workflows to create efficiencies and ensure consistency across Customer Success activities.
• Integrate internal enablement by providing teams with the knowledge, resources, and training needed to deliver exceptional customer service.
• Drive external enablement by creating customer-facing resources that empower them to maximize the value of Coralogix services.

Requirements

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Apply for this position

J-18808-Ljbffr