What are the responsibilities and job description for the Technical Account Manager - Team Lead position at Coralogix, inc.?
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
Make sure to apply with all the requested information, as laid out in the job overview below.
As the Technical Account Manager (TAM) Team Leader, you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities :
- Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
- Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
- Provide technical guidance and foster team collaboration on observability tools and log analytics.
- Technical Expertise & Customer Engagement :
- Oversee the implementation of observability tools , guiding customers through Logs, Metric and Traces monitoring, and real-time analysis .
- Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
- Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
- Customer Relationship Management :
- Be the primary escalation point for customer technical challenges .
- Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform.
- Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
- Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
- Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
- Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.
Requirements
Key Requirements :
Preferred Qualifications :
Cultural Fit
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
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