Club Lounge Concierge - Hotel Polaris

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Club Lounge Concierge to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Maintain food & beverage presentation and extreme cleanliness of private club lounge.
• Welcome and acknowledge all guests according to company standards.
• Check in with guests to ensure satisfaction with food and/or beverages.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect guests to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help guests feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.
• Perform other reasonable job duties as requested by supervisors.
  
  

Qualifications

• High school diploma or equivalent (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
• At least one (1) year food & beverage experience preferred.
• Prior hospitality experience preferred.
• Must possess valid TIPS card upon hire.
• Must possess valid Food Handler’s card upon hire.
• Must be able to read, write and speak English.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be able to frequently lift and carry up to 25 lbs at shoulder height.
• Must be able to frequently lift and carry up to 50 lbs.
  
  

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.
  
  

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Salary range: $18.00/hr

Application deadline: This job posting will close on 2/15/2025 or until the position has been filled.

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