Group Billing Coordinator - Hotel Polaris

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Group Billing Coordinator to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests needs, respond promptly and acknowledge all guests however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Prepare group billings from event contracts and postings.
• Responsible for handling all questions and concerns related to City Ledger charges, conduct thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems.
• Review all final statements with sales contracts for accuracy.
• Make the necessary corrections to the statements and mail to the group contact every 3 to 5 business days.
• Make collection calls and resolve billing issues.
• Host monthly aging meetings with the sales managers, Director of Sales & Marketing, and Director of Finance.
• Cross train in other accounting disciplines.
• Other duties as assigned.
  
  

Qualifications

• College level courses in Business or Accounting preferred.
• 2-5 years of combined work/education experience, including accounts payable.
• Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired.
• Excellent organization and communication skills both written and verbal.
• Strong understanding of cash and accrual basis of accounting and the relationship to job cost accounting.
• Excellent computer skills, including experience with accounts payable software systems; proficient in Microsoft Office software applications.
• Accurate and detail-oriented work ethic.
  
  

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.
  
  

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Salary range: $20.00/hr

Application deadline: This job posting will close on 4/15/2025 or until the position has been filled.

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