Reservations Agent, Colorado

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

Job Summary:

As a Reservations Agent, you will be an integral part of our team, creating distinct and authentic experiences for our guests. You will assist with reservations, inquiries, and cancellations, while quoting available rates to maximize room revenue. Your engaging personality and knowledge of our services will ensure guests feel excited about their stay.

This position can be fully remote or if located in the Vail Valley, a hybrid-remote or in-office environment in Vail is a possibility.

Responsibilities

Responsibilities:

• Guest Interaction:Answer all incoming calls with attentiveness and courtesy, creating memorable experiences with a warm and welcoming demeanor.
• Information Sharing:Utilize your personal passions and knowledge to inform guests about services, amenities, facilities, hours of operation, and local attractions.
• Reservation Management:Engage with guests to understand their preferences, book room reservations, and focus on maximizing room revenue through standard rate quoting and upselling when possible.
• Complaint Resolution:Take initiative to resolve guest complaints effectively, fostering loyalty and satisfaction.
• Multi-tasking:Handle multiple tasks efficiently while ensuring accuracy and attention to detail in a fast-paced environment.
• Local Knowledge:Stay updated on all local events and property functions to efficiently respond to inquiries.
  
  

Qualifications

Qualifications:

• Experience:Front desk or sales experience in the hospitality, travel, or lodging industry is preferred. Familiarity with Revinate and Springer Miller Systems is highly recommended.
• Communication Skills:Exceptional verbal and written communication skills are essential, including the ability to negotiate, convince, and influence potential guests.
• Flexibility:Willingness to work varied hours, including weekends; flexibility to adapt to a dynamic work environment.
• People Skills:A passion for serving others and creating exceptional guest experiences.
• Attention to Detail:Ability to work independently with a high degree of accuracy and attention to detail, even under deadline pressure.
• Technical Skills:Strong working knowledge of Microsoft Office applications.
  
  

Wage Information:

• The hourly starting pay is $22.00
  
  

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
  
  

If you are a "people person" who loves serving others and creating exceptional guest experiences, we encourage you to apply!

This job posting will close on 02/28/2025 or until the position has been filled.