Front Office Manager

Join us for this incredible opportunity to be part of our management team as a full-time Front Office Manager at the Ka'anapali Ali'i, located in Lahaina, Hawaii. CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

We offer excellent benefits:

• Complimentary room nights at CoralTree Hospitality properties!
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
• Earn up to 24 days of PTO (Paid Time Off) in your first year.
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Employee Assistance Program
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

Salary: $80,000.00 - $85,000.00 per year

Responsibilities:

• Oversee front desk operations to ensure exceptional guest services and satisfaction.
• Manage and train front office staff, fostering a collaborative and efficient work environment.
• Handle guest inquiries and resolve complaints promptly, maintaining high standards of hospitality.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance.

Qualifications:
​​​​​​​​​​​​​​The Front Office Manager is responsible for delivering a guest experience that creates customer satisfaction and improves acquisition, retention and loyalty. This position plans and develops guest focused programs, oversees the resolution of guest concerns; and facilitates the delivery of quality, clean, and safe facilities, amenities and services.

This position works cohesively with property department heads/managers to identify and positively affect improvements and changes in processes and procedures; and will also interact in both one-on-one and group settings, leading teams and liaising with different levels of management on the regional and corporate level. The

Front Office Manager is an integral member of the Ka’anapali Ali’i management team, ensuring the highest levels of guest services through the application of all Ka’anapali Ali’i standards, policies and procedures.

• High School Diploma or Equivalent or 5 years of hotel/vacation rental experience with 2 years in supervisory/managerial capacity. Proven experience as a Front Desk Supervisor or similar role
• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication and interpersonal skills
• Proficiency in hospitality software is a plus
• Previous Hospitality industry experience preferred
• Strong organizational skills and ability to multi-task
• Ability to work with co-workers as part of a team
• A commitment to delivering high level of customer service
• Previous Guest Relations Management or Front Office Management in a hotel or vacation rental condo environment required
• Excellent verbal and written communication skills are required

The Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Overnight shift

Location:

• Lahaina, HI 96761 (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Lahaina, HI 96761 (Preferred)

Ability to Relocate:

• Lahaina, HI 96761: Relocate before starting work (Preferred)

Work Location: In person

Salary : $80,000 - $85,000