What are the responsibilities and job description for the Guest Experience Agent position at CoralTree Residence Collection?
Overview
Join us for this incredible opportunity to be part of our team as a full-time Guest Experience Agent at CoralTree Residence Collection located in Mauna Lani Point, Kamuela, Hawaii. CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride, and sense of place.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Earn up to 24 days of PTO (Paid Time Off)
- Five free room nights at CoralTree Hospitality Group properties!
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- Employee Assistance Program
- Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!
- Pay Rate: $22.90 an hour
Qualifications
The Guest Experience Agent enhances the check-in experience by displaying courtesy and Aloha to all owners and guests through positive action and attitude and produces courteous and prompt resolution of guests’ concerns. The shift includes working days, nights, and weekends, must be flexible for scheduling.
- Takes pride in a great job done
- Effective verbal and written communication skills required; and be computer literate
- Experience in Hotel experience/resort preferred
- Ability to perform job functions with attention to detail, and accuracy
- Ability to work with co-workers as part of a team
- A true desire to satisfy the needs of others
- Able to walk and stand throughout duration of shift
CoralTree Residence Collection is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Responsibilities
- Greet and assist guests at the front desk, ensuring a welcoming atmosphere.
- Manage reservations and check-ins/check-outs efficiently using computer systems.
- Address guest inquiries and concerns promptly, providing exceptional customer service.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with housekeeping and maintenance teams to enhance guest experiences.
- Uphold hotel policies and procedures while ensuring guest satisfaction.
Job Type: Full-time
Pay: $22.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $23
