What are the responsibilities and job description for the Front Office Manager position at CoralTree Residences Wailea - Maui?
Overview
We are seeking an enthusiastic, motivated and experienced Front Office Manager to join our CoralTree Residence Collection team in Wailea. In this role, you will work closely with the Director of Rooms and team members to ensure smooth operations, exceptional guest service, and efficient front office management. The Front Office Manager will be responsible for overseeing front office personnel, managing guest check-ins/check-outs, resolving issues, and overseeing the daily administrative duties of the front desk. If you love problem-solving, enjoy working with a great team, and have a passion for hospitality, this could be the perfect fit! Salary $75,000-$85,000.
CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.
Responsibilities
As the Front Office Manager:
- With the assistance of the Director of Rooms will make sure everything at the front desk is running smoothly.
- Help lead and coach the front desk team to provide excellent service to our guests and owners.
- Handle guest check-ins/check-outs.
- Deal with guest concerns or complaints in a friendly, professional manner.
- Keep reservations, cancellations, and room assignments organized.
- Make sure we have everything needed at the front desk, from supplies to inventory.
- Collaborate with other departments to make sure guests have a great stay.
- Keep track of performance and make sure the team is hitting their goals.
- Help with admin tasks like preparing reports and managing staff schedules.
- Ensure we're following all company policies and procedures.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Five free room nights at CoralTree Hospitality properties!
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
- Paid Vacation, sick days, and holidays
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Employee Assistance Program
- Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
Qualifications
- Previous experience in a front desk position with at least 1 year of supervisor experience.
- Strong leadership, organizational, and communication skills
- Ability to multitask and manage a variety of responsibilities.
- Ability to problem solve with a pro-active approach to problem resolution.
- Ability to work with minimal supervision.
- A degree in hospitality management, business administration, or related field preferred.
- Available to work a flexible schedule.
- Must have a valid Hawaii Driver’s License.
Salary : $75,000 - $85,000
