What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Coratel Inn and Suites Airport?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and welcoming experience.
- Manage phone systems to handle reservations, inquiries, and guest requests promptly.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Provide information about the resort's amenities, services, and local attractions to enhance guest relations.
- Address guest concerns or complaints with professionalism and empathy, striving for resolution and satisfaction.
- Maintain front desk operations by keeping records organized and managing administrative tasks efficiently.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Assist in managing bookings through hotel management software while maintaining confidentiality of guest information.
Qualifications
- Previous experience in front desk operations or customer service within a hotel or resort setting is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Strong interpersonal skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable to cater to our international clientele.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A commitment to providing outstanding guest services and enhancing overall guest experiences.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Overnight shift
Ability to Commute:
- Wichita, KS 67209 (Required)
Ability to Relocate:
- Wichita, KS 67209: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
