Associate Director, Medical Information, Endocrinology
Responsibilities :
Vendor Management and Oversight :
- Serve as the primary liaison between the company and the medical information call center vendor, ensuring alignment with company standards and objectives.
- Oversee the implementation and management of call center operations, including training programs, quality assurance, and performance metrics.
- Monitor vendor performance through key performance indicators (KPIs) and service level agreements (SLAs), ensuring adherence to contractual obligations and high-quality service delivery.
- Conduct regular meetings and touchpoints with the vendor to address performance, provide updates, and implement process improvements as needed.
Literature Search and Analysis :
Conduct comprehensive literature searches to gather and analyze scientific data pertinent to the company's products and therapeutic areas.Interpret and synthesize scientific literature to provide insights for internal stakeholders, including assessments of competitor publications and identification of research gaps.Development of Custom Response Letters :
Create and maintain accurate, fair-balanced standard response letters (SRLs) and custom responses to unsolicited external medical information requests.Proactively update and facilitate the review of medical information content, including standard response letters, custom responses, and FAQs, ensuring timely dissemination of current information.Medical Information Strategy and Operations :
Develop and execute medical information strategies to support therapeutic and business objectives, with a focus on new product launches.Ensure the creation and maintenance of standard response documents and FAQs to address anticipated inquiries related to new products.Analyze inquiry data to identify trends and insights, providing strategic input on emerging medical and scientific issues.Maintain an advanced level of therapeutic knowledge relevant to the company's product portfolio.Compliance and Quality Assurance :
Ensure all medical information activities comply with industry best practices and applicable regulatory guidelines.Develop and maintain standard operating procedures (SOPs) for medical information processes.Lead quality assurance programs for medical information activities, including regular audits and assessments of call center interactions.Represent the medical information function during regulatory inspections and audits as needed.Cross-Functional Collaboration :
Collaborate with cross-functional teams, including Medical Affairs, Regulatory, Legal, and Commercial, to ensure the dissemination of accurate and timely medical information.Provide medical information support for internal stakeholders, including training and educational materials related to new product launches.Preferred Skills, Qualifications and Technical Proficiencies :
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.Proficiency with medical information databases and customer relationship management (CRM) systems.Ability to manage multiple projects and priorities in a fast-paced environment.Must be a strong team player and be willing to work in an environment where individual initiative and accountability to the team are required.Demonstrates flexibility, positive attitude, ability to multitask and prioritize projects effectively.Excellent data analysis, synthesis, medical writing, and editorial skills.Strong problem-solving, influencing, and negotiation skills to build effective working relationships within Corcept and with external experts.Strong proficiency using scientific search engines (PubMed, Google Scholar).Ability to travel for conferences, training sessions, and meetings.Preferred Education and Experience :
Advanced scientific degree (PharmD, Ph.D., M.D., or equivalent).7 years of experience in the pharmaceutical or biotech industry, with a focus on medical information and call center management.Previous experience in endocrinology therapeutic area.Demonstrated experience in overseeing medical information call center operations, including vendor management.Experience with new product launches and the associated medical information requirements.The pay range that the Company reasonably expects to pay for this position is $181,000 - $212,900; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.
Applicants must be currently authorized to work in the United States on a full-time basis.
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Salary : $181,000 - $212,900
