What are the responsibilities and job description for the Assistant Front Office Manager position at Cordevalle, L?
Nestled into the foothills of the Santa Cruz Mountains of Northern California, in San Martin, CordeValle, a luxury golf resort, is a hidden gem offering an exclusive and luxurious retreat for our guests and members. We pride ourselves on exceptional service, world-class amenities, and a culture that values teamwork, integrity, and innovation. Our team is dedicated to embodying our core values: we are Committed, Authentic, Ambassadors, Resourceful, and Excellent in every interaction with guests, members, and colleagues alike. Join us in delivering a service experience that is truly extraordinary.
Position Overview:
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations. This role ensures our team provides seamless service for our guests and members while upholding CordeValle’s standards of hospitality and our core values. The ideal candidate will possess strong leadership, communication, and organizational skills, with a passion for creating memorable experiences for both guests and members.
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations. This role ensures our team provides seamless service for our guests and members while upholding CordeValle’s standards of hospitality and our core values. The ideal candidate will possess strong leadership, communication, and organizational skills, with a passion for creating memorable experiences for both guests and members.
Key Responsibilities:
- Assist in overseeing daily operations of the front desk, concierge, bell services, and valet to ensure efficient check-in and check-out processes for guests and members.
- Support the Front Office Manager in recruiting, training, and mentoring front office associates, promoting a positive team culture aligned with our core values.
- Address guest and member concerns, requests, and inquiries promptly and professionally, demonstrating commitment to satisfaction.
- Monitor and manage inventory of front office supplies, ensuring resources are stocked and available.
- Oversee daily cash handling and accurate accounting for transactions conducted at the front desk.
- Coordinate with other departments to ensure guest and member requests are communicated and fulfilled seamlessly, acting as an ambassador of CordeValle’s hospitality.
- Ensure compliance with hotel policies, procedures, and operational standards in the front office department.
- Assist in scheduling and managing labor to align with budgeted guidelines and guest/member demands.
- Contribute to performance evaluations and staff development initiatives, fostering career growth within the team.
