What are the responsibilities and job description for the Bilingual Customer Service Representative position at Cordova Financial?
Overview:
Cordova Financial is seeking a dedicated and experienced Bilingual Customer Service Representative to join our dynamic team. The ideal candidate will be fluent in both English and Spanish, possessing strong communication skills to assist our diverse clientele.
Responsibilities:
- Handle customer inquiries and complaints in a professional and courteous manner via phone, email, and chat.
- Provide accurate information regarding Cordova Financial's products and services.
- Assist customers with order placement and product-related questions
- Resolve customer complaints in a professional manner
- Upsell products and services to increase sales revenue
- Conduct outbound calling campaigns to engage with customers
- Perform data entry tasks accurately and efficiently
Skills:
- Strong communication skills to effectively interact with customers
- Ability to analyze customer needs and recommend suitable solutions
- Bilingual proficiency in English and Spanish (both written and spoken).
- Experience in sales or customer service roles preferred
- Multilingual abilities are advantageous
- Excellent data entry skills for maintaining accurate customer records
- Capability to upsell products and services effectively
Join our team as a Customer Service Representative and be part of a collaborative environment where your skills are valued, and growth opportunities are available.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Language:
- English/Spanish (Required)
Ability to Commute:
- Lake Wales, FL 33853 (Required)
Ability to Relocate:
- Lake Wales, FL 33853: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19