Customer Support Associate

We are a growing sales consulting firm looking for an entry level Customer Support Associate. We are searching for an out-of-the-box thinker and master communicator who will contribute to the growth of our clients through direct-to-consumer sales and customer service strategies. The essential function of the Customer Support Associate position is to meet with customers directly, provide product recommendations suited to the customer’s needs, and assist in the enrollment and sign-up process.

We specialize in business mentorship and are passionate about finding, developing, and supporting each of our trusted employees. Customer Support Associates will work closely in a collaborative environment that embraces challenges, hard work, and lives to go above and beyond while we create forward-thinking sales and business development strategies.

Customer Support Associate Responsibilities:

• Build relationships by providing exceptional customer service and increasing brand exposure through informative conversations
• Have a thorough understanding of all products and services offered to be able to create targeted recommendations based on the customer’s wants and needs
• Ensure brand loyalty by handling consumer complaints or issues with poise and professionalism and be able to deliver timely solutions
• Work amongst other Brand Managers to develop brand awareness strategies focused on the services the client offers, the quality of those services, and their reputation
• Provide ongoing feedback by working directly with the customer service and sales department to receive real-time feedback as to what customers are looking for

Customer Support Associate Qualifications and Skill Sets Preferred:

• Experience in a client-facing role, account management, or customer service type position (this is preferred, but not required)
• Undeniable work ethic with a track record of proven high-performance
• Proven relationship builder with exceptional social skills and the ability to positively influence groups of people
• The kind of person who responds and follows through by responding to emails, calls, inquiries, and requests immediately
• Willing to become an expert in marketing industry trends, best business development practices, and creating seamless brand experiences

Job Type: Full-time

Pay: $3,700.00 - $4,800.00 per month

Shift:

• Day shift

Work Location: In person

Salary : $3,700 - $4,800